Shipping and Payment

Track Your Order

What does the status of my package mean?

Can I track my order on the logistics partner's website?

I can't track my order on carrier tracking page. How do I track my order?

How to I track my order status?

How will I know the new delivery time lead of my order?

Delivery

Is my area serviceable during the Extreme Enhanced Community Quarantine (H20-Restore)?

Can H20-Restore deliver anywhere in the Philippines?

My order status is delivered but I did not receive it. What do I do?

How do I change my address?

My order is delayed. When will I receive it?

Why did I receive my order in separate deliveries?

Why was my order or part of my order shipped via sea?

I just received an e-mail saying that my item has been shipped. When will I receive my order?

I need my order now, can H20-Restore speed up the delivery?

I ordered multiple items, but I only receive 1, where are my other items?

I ordered multiple items, but why did I receive only 1 e-mail and one tracking number?

Shipping Options

Is Express Delivery available for all items?

Where can I find Collection Point areas?

What is Delivered by Seller?

What is Express Delivery?

Cross Border Shipping Fees

Express Delivery Frequently Asked Questions

What shipping options does H20-Restore offer?

Shipping Fee

How do I get free shipping?

What are the shipping fees and rates?

What is the bulky fee for?

Where can I check my shipping fee when placing an order?

Collection Point

What items are available for pick-up at the Collection Point?

Can I cancel my order in Collection Point?

Can I change my Collection Point station?

What is Collection Point?

Where can I see the available Collection Points?

When can I pick up my package at the Collection Point?